Customers: Where to submit a Support ticket or product RFE

Document created by Maria Varmazis Employee on Oct 16, 2015
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If you are a Rapid7 customer, you can access the Rapid7 Customer eSupport Portal, which contains customer-submitted product RFEs and Support Cases. Access can only be granted to the eSupport Portal via your Customer Success Manager.  You cannot self-register for the eSupport portal.


Your eSupport Portal access information is completely separate from your Rapid7 Community (this site) login information.


If you have any difficulties with the eSupport Portal or if you need help resetting your eSupport Portal account or password, please contact your Customer Success Manager directly for assistance.